Refund and Cancellation Policy – Arabian Day

At Arabian Day, we aim to provide unforgettable excursion experiences in Hurghada, Egypt. We understand that plans can change, and we’re committed to handling cancellations and refunds fairly and transparently.

1. Booking & Payment

• All bookings must be confirmed through our website or authorized agents.

• Payments are processed securely via Paymob, ensuring full compliance with PCI-DSS standards.

• Upon successful booking, customers will receive a confirmation email with booking details.

2. Cancellation by the Customer

• More than 48 hours before the excursion: Full refund.

• 24–48 hours before the excursion: 50% refund.

• Less than 24 hours before the excursion or no-show: No refund.

3. Cancellation by Arabian Day

• In the rare event of cancellation due to weather conditions, safety concerns, or insufficient participants, a full refund will be issued.

• We may offer rescheduling options subject to availability.

4. Refund Process

• All refunds will be processed via the original payment method through Paymob.

• Please allow up to 7–14 business days for the refund to appear in your account.

• Customers must provide proof of payment and booking confirmation for any refund request.

5. Modifications to Bookings

• Customers may request to reschedule their excursion at least 24 hours in advance.

• Rescheduling is subject to availability and is not guaranteed.

6. Disputes & Contact

If you have any issues with your payment or booking:

• Email us at: support@arabianday.com

• Call us: +201009408015

• Or reach out through our contact form on the website.

7. Payment Provider – Paymob

• All payments made through Paymob are secure and encrypted.

• Arabian Day follows Paymob’s terms and conditions for all payment-related matters.

• For more details, please refer to Paymob’s official website.

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